Shipping and Payment Policy
We waive off the shipping charge for Orders with a value of Rs. 500 and above. For Orders under Rs 500, a nominal shipping charge of Rs.50 is applied.
We take utmost care in delivering our products to you. Hence we partner only with reputed shipping concerns to ship your orders.
We normally ship your orders within 24 – 48 hours of order placement. You can expect your order to be delivered to you in 3 - 5 working days in all major cities and 7 - 10 days for other remote locations. You can track your order online after 24 hours from time of dispatch.
FOR INTERNATIONAL SHIPPING: Please mail us at email@example.com
Your shipping address and pin code will be verified with the database of Twin Birds before You proceed to pay for Your purchase. In the event Your order is not serviceable by our logistics service providers or the area is not covered, we will request You to provide us with an alternate shipping address. You can make purchases on the Site from anywhere in the world but at the same time You must ensure the payment and shipping address is within India.
When You submit an alternative address for delivery, You are responsible for accepting and collecting the package from such alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by You and Twin Birds will have no liability in this regard.
Other Points to Consider:
We ship orders within 24 – 48 hours of order placement. However in some cases, we may take longer, up to 3 - 5 working days on account of continuous festive and national holidays .
While we shall endeavour to ship all items in your order together, this may not always be possible due to product un-availability. In such rare cases, we will intimate you and seek your decision to proceed further
Please note all orders will be shipped with an invoice mentioning the price, as per Indian Tax Regulations
Refusal of Delivery
Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, You are requested to refuse to accept delivery and call our Customer Care at our Toll Free No 1800 425 0818 or email us at firstname.lastname@example.org, mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You are requested to fill the delivery sheet / acknowledgement used by the logistics service providers and note down the condition of the delivered package. Damaged or tampered products claims will not be accepted beyond the returns policy
In the event of dispute, Twin Birds will coordinate with You to resolve the issue.
An estimated delivery time of each product will be displayed on the [‘product order page’]. On placing Your order, You will receive an email or SMS at the email address or mobile number provided to Twin Birds containing a summary of the order and also the estimated delivery time to Your location. The delivery partner may take additional time to dispatch certain products and this time will be indicated by the message on the [‘product order page’]. This period of time is to be added to the shipping speed You choose.
Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.
About Delayed Delivery
Sometimes, delivery may take longer due to:
- Bad weather.
- Transportation delays.
- Natural calamities.
- Political disruptions.
- Logistics service provider related challenges.
- Product lost in transit.
- Regional or national holidays which are considered as delivery holidays.
- Other unforeseen circumstances or events beyond the control of Twin Birds or logistics service provider.
If the estimated delivery date has passed and You still have not received Your order, please contact us and we will take steps to track Your package. In such cases, we may also try to proactively contact You. Please check Your emails and SMS regularly for such updates.
Twin Birds will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to Twin Birds if any product in the order is unavailable or is delayed or lost in transit.
You may be required to pay Shipping Charges in addition to the order value amount. The shipping charges, if any, will appear at the time of checkout. All delivery charges are inclusive of Goods and service tax unless stated otherwise. Shipping Charges may vary for different pin code because of the increase in shipping cost. Delivery charges will vary according to pin codes as well as type of product.
Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options.
We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, Net-Banking etc. Twin Birds may also offers industry-leading solution for Cash on Delivery.
All payments for purchases made by You on the Site shall only be in Indian Rupees. In case of a prepaid transaction, after payment for the order has been successfully received by Twin Birds, You will be sent a notification by email or SMS at the email address or mobile number provided to Twin Birds confirming receipt of payment. There may be limits to the amount of Cash on Delivery payments based on pin codes or the State in India where delivery is to be made. Twin Birds reserves the right to withdraw or block or limit Your purchases using Cash on Delivery basis transaction history.
Credit and Debit Card
Twin Birds accepts all Visa, Master Card, Maestro, American Express and Diners cards. You will be redirected to Your issuing bank's site, where You will have to follow the instruction to complete the payment.
You can make payment for an order by using Your Net Banking account. The Site accepts payments for Your orders to sellers through various banks. You will be redirected to Your bank's site where You will be able to make payment after entering in Your login id and password that is known only to You.
EMI is one of the payment methods available on Twin Birds for Your convenience which allows You to pay for Your orders easily. The equated monthly instalments payment method is only available for customers using certain credit cards as per the relevant terms and conditions being in force. Applicable charges/fees/costs, if any, levied by the Bank for facilitating EMI, shall be directly and solely borne by the Customer. Twin Birds does not charge any processing or convenience fee for the said purpose. Any dispute in this regard shall be directly dealt by the Customer with the Bank and Twin Birds shall not be held liable in any case, whatsoever.
Cash on Delivery
Cash on Delivery is one of the payment methods for making purchases on Twin Birds where You don't have to make any advance payment.
Cash on Delivery is available as a payment method for all eligible products on Twin Birds. Eligible products will be indicated by the message [‘Eligible for Cash on Delivery’] on the [‘product order page’] for delivery in certain pin codes.
Issues with Payments - Pending Payments:
Payments can sometimes fail or remain in the pending stage. Some of the reasons could be:
- Incorrect debit or credit card details are entered.
- Card may be blocked or card details are no longer valid or need to be updated.
- The page is accidentally closed or refreshed or backspace is pressed while the transaction is being processed by Your bank.
- The connection between Twin Birds and Your bank or issuer failed due to some technical reasons and the transaction could not be completed.
- Card or bank or issuer is not recognised by Twin Birds.
- Incorrect login or password details are entered.
- Payment amount exceeds the limit mutually agreed to between You and Your bank or issuer.
If You face any of the above payment issues, try placing the order again in a short while or contact Your bank or issuer for technical assistance. Twin Birds is not liable for any loss or inconvenience caused to You when making payment or for any wrongful debits to Your cards or net banking accounts.
Issuing Bank Terms and Conditions
Users understand and acknowledge that all payments made by the Users using valid credit card/ Debit card/ Cash Card/ and other payment instruments or mechanism including net banking facility will be processed using a payment gateway or appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective Issuing Bank and payment instrument issuing company.
Requirements of Permanent Account Number (PAN)
For all the purchase of an amount equal to or exceeding INR 2,00,000 (INR two lakhs only), You will be required to upload a copy of Your PAN card, within such time as may be prescribed from the date of purchase, failing which, the purchase made by You will be automatically cancelled. The order shall also stand cancelled if there is a discrepancy between Your name in Account with Twin Birds the name printed on the PAN card.
The requirement to provide a copy of PAN card is one time activity and You don’t need to submit it again.