Cancellation and Returns

We love to get it right for you, every single time you trust us with your purchase. We want you to have a headache-free shopping experience.

We assure you that all products sold on www.twinbirds.co.in are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described', our Free & Easy Returns promise has got you covered.

Possible resolution could be Replacement, Exchange, or Refund, backed by the 15 Day Replacement Guarantee.

Due to Hygienic reasons, All Innerwear – Camisoles, Sports Bras, Tank Tops cannot be accepted for size or colour exchange. Replacement will be provided in case of defective products received.

NOTE : Reverse Pick up facility will be introduced soon, until then we seek you support to return the unsatisfied product to us all by yourself and the charges incurred will be compensated as COUPONS which can be redeemed at your next purchase with us. Please call our Toll-Free customer care at 1800 425 0818 between 9:00 Am to 06:00 Pm, 6 days a week or else, mail us at support@twinbirds.co.in for further details

What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described', you may request a replacement at no extra cost.

Replacement is subject to availability of stock with Twin Birds. If the product is out of stock, you will receive a full refund, no questions asked.

What is Free Exchange?

If you are not satisfied with the product you received, you can request an exchange for a different size or colour. All this again, at no extra cost to you. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.